Drobo makes award-winning storage solutions that provide an unprecedented combination of data protection, expandability, and ease of use. Based on the patented and proven BeyondRAIDTM technology, Drobo delivers the best storage experience ever for hundreds of thousands of consumers, professionals, and businesses.
As the Customer Support Supervisor, you will be responsible for the direct, daily supervision of Customer Support agents with different skill levels in Omaha, NE. Responsibilities include participation in the hiring process, provision of guidance and direction to staff, schedule preparation and management, ensuring adherence to staff training, problem solving and follow-up, performance monitoring and evaluation, including corrective action. You must possess strong interpersonal, conflict and management skills. In this role, you will have the opportunity to cultivate a positive culture, reflecting the values of Drobo.
Smart storage that grows with you and protects what matters.