As a Tier 3 Support Escalation Engineer you are the final escalation point for end customers and Drobo partners experiencing unusual and unique Drobo technical issues. You will use your superior customer service skills to bring ease and peace of mind to our customers while they wait for you to provide them with a solution or acceptable workaround. You will use your finely tuned troubleshooting skills to thoroughly understand and quantify the problem. Your attention to detail and clear communication skills will be put to good use as you document and escalate the problem to Drobo’ s Sustaining Engineering.
Smart storage that grows with you and protects what matters.