English speaking technical support agents are available to assist DroboCare customers 24 hours a day, 7 days a week.** Local language*** support is available to assist Warranty and DroboCare customers during regular business hours. Contact the regional support center that is open at the time you would like to call.
To expedite your request, we recommend that you submit your request online prior to placing your call. Please note that you will need your serial number to create a support case. When you reach an agent on the phone, provide your case reference number (for example, 141204-000054) or your product’s serial number so that we can expedite your call.
* DroboCare customers are entitled to 24×7 support. Warranty customers are entitled to support during local business hours Monday through Friday.
** Excluding these holidays: January 1 (New Years Day), March 31(Easter Sunday), July 4 (Independence Day – Hours: 8am to 6pm CDT), and December 25 (Christmas Day).
*** English, Chinese, and European regional list.
**** Excluding these holidays for Asia Pacific (APJ): http://www.mom.gov.sg/employment-practices/leave-and-holidays/Pages/public-holidays-2013.aspx
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