Technical Support via Online System

Submit your request via our online support system and receive a response within one business day1. To do so, log in to your support account, or create an account.

Technical Support via Telephone

English speaking technical support agents are available to assist DroboCare customers 24 hours a day, 7 days a week.2 Local language3 support is available to assist Warranty and DroboCare customers during regular business hours. Contact the regional support center that is open at the time you would like to call.

To expedite your request, we recommend that you submit your request online prior to placing your call. Please note that you will need your serial number to create a support case. When you reach an agent on the phone, provide your case reference number (for example, 141204-000054) or your product’s serial number so that we can expedite your call.

  • Region
  • United States & Canada
  • Asia Pacific4
  • European
  • North American Partners
  • Hours
  • Telephone
  • Monday – Thursday 06:00 to 19:00 P.T.
    Friday – Saturday 06:00 to 24:00 P.T.
    Sunday – 06:00 to 18:00 P.T.
    GMT – 8
  • 1 (866) 426 4280
    1 (702) 514 3643
  • Monday – Friday 09:00 to 17:00 S.G.T.
    GMT +8
  • + 65 6273 9042
  • Monday – Thursday 06:00 to 19:00 P.T.
    Friday – Saturday 06:00 to 24:00 P.T.
    Sunday – 06:00 to 18:00 P.T.
    GMT – 8
  • 1 (866) 560 6466

European Region

  • Austria:
    (+43) 0 1 206091049
  • Belgium:
    (+32) 0 2 2008116
  • Czech Republic:
    (+420) 239 000 334
  • Finland:
    (+358) 0 97 2519194
  • France:
    (+33) 0 811 640032
  • Germany:
    (+49) 6184 9099 876
  • Italy:
    (+39) 06 8 9386001
  • Ireland:
    (+353) 0 15 245159
  • Netherlands:
    (+31) 0 20 2061312
  • Norway:
    (+47) 0241 59774
  • Poland:
    (+48) 00800 4421091
  • Spain:
    (+34) 91 2754718
  • Sweden:
    (+46) 0 85 1761399
  • Switzerland:
    (+41) 0848 000343
  • UK:
    (+44) 0 2030 249580

  • Region
  • United States & Canada
    Monday – Thursday 06:00 to 19:00 P.T.
    Friday – Saturday 06:00 to 24:00 P.T.
    Sunday – 06:00 to 18:00 P.T.
    GMT – 8
    1 (866) 426 4280
    1 (702) 514 3643

  • Asia Pacific4
    Monday – Friday 09:00 to 17:00 S.G.T.
    GMT +8
    + 65 6273 9042

  • European
    Daily 09:00 to 18:00 C.E.T. GMT 0
    Local phone numbers

  • North American Partners
    Monday – Thursday 06:00 to 19:00 P.T.
    Friday – Saturday 06:00 to 24:00 P.T.
    Sunday – 06:00 to 18:00 P.T.
    GMT – 8
    1 (866) 560 6466

  1. DroboCare customers are entitled to 24×7 support. Standard warranty customers are entitled to support during local business hours Monday through Friday.
  2. Excluding these holidays: January 1 (New Years Day), March 31(Easter Sunday), July 4 (Independence Day – Hours: 8am to 6pm CDT), and December 25 (Christmas Day).
  3. English, Chinese, and European regional list.
  4. Excluding these holidays for Asia Pacific (APJ): http://www.mom.gov.sg/employment-practices/leave-and-holidays/Pages/public-holidays-2013.aspx

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