DroboCare is simple, powerful protection for your Drobo storage. The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo purchase. In fact, DroboCare gives you more, even during your standard warranty period.
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With DroboCare, if something goes wrong with the hardware, we’ll send you an advance replacement Drobo right away. With the standard warranty, we will ship a replacement after we receive your unit. To make sure your experience with your new Drobo starts off right, we provide complimentary DroboCare support for the first 90 days with every Drobo.
With DroboCare, you receive 24×7 phone and email support for your technical issues. With the Drobo Standard Warranty, technical support over the phone and via email is provided during local business hours. You can always access our online Knowledgebase at any time to get help to solve any questions or issues that you might run into that don’t require a phone call to support.
The DroboCare Support program is available if your products are still under Standard Warranty or currently protected by DroboCare1. It can be renewed, one year at a time, as long as the Drobo product you are protecting is still being sold2. When it is determined by Drobo Support that an advanced replacement is required, we’ll send your replacement the same day. Next business day delivery is available in US and select European countries.3
Drobo warrants against defects in materials and workmanship under normal use for a period of 1 or 2 years depending on warranty period. Online and email technical support is available during normal business hours. Any Drobo system returned under warranty will be repaired or replaced and sent back to the customer.
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If you have any trouble purchasing DroboCare, please submit a DroboCare Support Request.
1 DroboCare must be activated within 30 days of DroboCare purchase.
2 Sold by an authorized Drobo Inc. Reseller and unit is still under Standard Warranty or currently protected by DroboCare. Terms of renewal may vary by region, please contact your local reseller or Drobo sales office.
3 Order must be received by 1 pm local time for same-day shipment (weather and product availability permitting).
4 Availability of support for standard warranty customers is subject to local business hours.
Smart storage that grows with you and protects what matters.