DroboCare

Care for Your Drobo Products

DroboCare is simple, powerful protection for your Drobo storage. The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo purchase. In fact, DroboCare gives you more, even during your standard warranty period.

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The Fastest Way to Get Up and Running Again

With DroboCare, if something goes wrong with the hardware, we’ll send you an advance replacement Drobo right away. With the standard warranty, we will ship a replacement after we receive your unit. To make sure your experience with your new Drobo starts off right, we provide complimentary DroboCare support for the first 90 days with every Drobo.

Your Business Safety Net

With DroboCare, you receive 24×7 phone and email support for your technical issues. With the Drobo Standard Warranty, technical support over the phone and via email is provided during local business hours. You can always access our online Knowledgebase at any time to get help to solve any questions or issues that you might run into that don’t require a phone call to support.

Trust Your Drobo to DroboCare

The DroboCare Support program is available if your products are still under Standard Warranty or currently protected by DroboCare1. It can be renewed, one year at a time, as long as the Drobo product you are protecting is still being sold2. When it is determined by Drobo Support that an advanced replacement is required, we’ll send your replacement the same day. Next business day delivery is available in US and select European countries.3

Drobo Standard Warranty and DroboCare Warranty

  • Warranty
  • Standard
  • DroboCare
    • Drobo Mini
    • Standard-
      1 Year Hardware Replacement
      2 Years Hardware Replacement (European Union)
      Business Hours Phone/Online/Email Support4
    • DroboCare-
      Advance Hardware Replacement (Can purchase in 1 year increments)
      24×7 Phone/Online/Email Support
    • Drobo Gen3
    • Standard-
      1 Year Hardware Replacement
      2 Years Hardware Replacement (European Union)
      Business Hours Phone/Online/Email Support4
    • DroboCare-
      Advance Hardware Replacement (Can purchase in 1 year increments)
      24×7 Phone/Online/Email Support
    • Drobo 5D
    • Standard-
      1 Year Hardware Replacement
      2 Years Hardware Replacement (European Union)
      Business Hours Phone/Online/Email Support4
    • DroboCare-
      Advance Hardware Replacement (Can purchase in 1 year increments)
      24×7 Phone/Online/Email Support
    • Drobo 5N
    • Standard-
      1 Year Hardware Replacement
      2 Years Hardware Replacement (European Union)
      Business Hours Phone/Online/Email Support4
    • DroboCare-
      Advance Hardware Replacement (Can purchase in 1 year increments)
      24×7 Phone/Online/Email Support
    • Drobo B800fs
    • Standard-
      1 Year Hardware Replacement
      2 Years Hardware Replacement (European Union)
      Business Hours Phone/Online/Email Support4
    • DroboCare-
      Advance Hardware Replacement (Can purchase in 1 year increments)
      24×7 Phone/Online/Email Support
    • Drobo B800i
    • Standard-
      1 Year Hardware Replacement
      2 Years Hardware Replacement (European Union)
      Business Hours Phone/Online/Email Support4
    • DroboCare-
      Advance Hardware Replacement (Can purchase in 1 year increments)
      24×7 Phone/Online/Email Support
    • Drobo B1200i
  • Standard-
    1 Year Hardware Replacement
    2 Years Hardware Replacement (European Union)
    Business Hours Phone/Online/Email Support4
  • DroboCare-
    Advance Hardware Replacement (Can purchase in 1 year increments)
    24×7 Phone/Online/Email Support

Drobo Standard Warranty:

Drobo warrants against defects in materials and workmanship under normal use for a period of 1 or 2 years depending on warranty period. Online and email technical support is available during normal business hours. Any Drobo system returned under warranty will be repaired or replaced and sent back to the customer.

Buy DroboCare

  • Drobo Mini
  • Drobo (Gen3 4-bay)
  • Drobo 5D
  • Drobo 5N
  • Drobo B800fs
  • Drobo B800i
  • Drobo B1200i
  • In-Warranty
    1 Year
  • $149 - Drobo Mini
  • $149 - Drobo (Gen3 4-bay)
  • $189 - Drobo 5D
  • $169 - Drobo 5N
  • $199 - Drobo B800fs
  • $249 - Drobo B800i
  • $799 - Drobo B1200i
  • In-Warranty
    3 Year
  • N/A - Drobo Mini
  • N/A - Drobo (Gen3 4-bay)
  • N/A - Drobo 5D
  • N/A - Drobo 5N
  • $499 - Drobo B800fs
  • $649 - Drobo B800i
  • $1899 - Drobo B1200i
  • Out of-Warranty
    1 Year
  • N/A - Drobo Mini
  • N/A - Drobo (Gen3 4-bay)
  • N/A - Drobo 5D
  • N/A - Drobo 5N
  • $659 - Drobo B800fs
  • $1059 - Drobo B800i
  • $2699 - Drobo B1200i

Login to support account required.   Buy Drobocare

NOTE:

  • Europe, Middle East, & Africa Region – Contact your local Reseller. If you need help finding a local Reseller, send a message to EUSales@drobo.com.
  • Asia Pacific Region – Please contact your local Reseller. If you need help finding a local Reseller, send a message to APACSales@drobo.com.

Additional DroboCare Resources

If you have any trouble purchasing DroboCare, please submit a DroboCare Support Request.

1 DroboCare must be activated within 30 days of DroboCare purchase.
2 Sold by an authorized Drobo Inc. Reseller and unit is still under Standard Warranty or currently protected by DroboCare. Terms of renewal may vary by region, please contact your local reseller or Drobo sales office.
3 Order must be received by 1 pm local time for same-day shipment (weather and product availability permitting).
4 Availability of standard technical support is subject to local business hours.

Smart storage that grows with you and protects what matters.