DroboCare is simple, powerful protection for your Drobo storage. The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo purchase. In fact, DroboCare gives you more, even during your standard warranty period.
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Drobo products are engineered to the highest standards, but occasionally something goes wrong and that’s when we kick into high gear. Your standard warranty entitles you to receive a replacement Drobo following receipt of your failed unit. But with DroboCare, we’ll send the replacement unit right away, so you’ll have it in just a few days.
Drobo’s standard warranty provides 24×7 technical phone support for the first 90-days following purchase. But with DroboCare, you receive a full 12 months of 24×7 technical phone support with your extended plan. Web Portal support and many other online benefits are also provided.
If you buy a new Drobo product, we will provide migration assistance from an older Drobo product while you are covered by the initial 90-day DroboCare. Extended migration assistance is also provided to users that purchase a one year DroboCare support plan.
As a current member of the DroboCare Support program, we can provide you some help moving data around when problems occur. We will send out a rescue kit that allows you to safely relocate your data while we work to restore your Drobo to its fully functional state. The Rescue Kit consists of Pelican case loaded with a Drobo 5N2 or 5D, HDD’s, and cables for connectivity.
The DroboCare Support program is available to any Drobo products that are covered under standard warranty, simply add DroboCare to your standard warranty (before expiration) and relax in the knowledge that you will have uninterrupted protection from your date of purchase. You can renew DroboCare in one-year increments before expiration and end-of-product life. Remember to register your Drobo to activate support.
Login to support account required. Buy Drobocare
If you have any trouble purchasing DroboCare, please submit a DroboCare Support Request.
1 Sold by an authorized Drobo Inc. Reseller and unit is still under standard warranty or currently protected by DroboCare. Terms of renewal may vary by region, please contact your local reseller or Drobo sales office.
2 DroboCare must be activated within 30 days of DroboCare purchase.
3 Availability of technical support is subject to local business hours.
4 Order must be received by 1pm local time for same-day shipment (weather and product availability permitting).
Smart storage that grows with you and protects what matters.