Contact Drobo Support
You can contact the Drobo Support Team either via our online system or via telephone.
Technical Support via Online System
Submit your request via our online support system and receive a response within one business day*. To do so, log in to your support account, or create an account.
Technical Support via Telephone
English speaking technical support agents are available to assist DroboCare customers 24 hours a day, 7 days a week.** Local language*** support is available to assist Warranty and DroboCare customers during regular business hours. Contact the regional support center that is open at the time you would like to call.
To expedite your request, we recommend that you submit your request online prior to placing your call. Please note that you will need your serial number to create a support case. When you reach an agent on the phone, provide your case reference number (for example, 141204-000054) or your product's serial number so that we can expedite your call.
| Region | Hours | Telephone |
| United States & Canada | Monday - Thursday 06:00 to 19:00 P.T. Friday - Saturday 06:00 to 24:00 P.T. Sunday - 06:00 to 18:00 P.T. GMT - 8 |
1 (866) 426 4280 1 (702) 514 3643 |
| Asia Pacific**** | Monday - Friday 09:00 to 17:00 S.G.T. GMT +8 |
+ 65 6270 2653 |
| European | Daily 09:00 to 18:00 C.E.T. GMT 0 |
Local phone numbers |
| North American Partners | Monday - Thursday 06:00 to 19:00 P.T. Friday - Saturday 06:00 to 24:00 P.T. Sunday - 06:00 to 18:00 P.T. GMT - 8 |
1 (866) 560 6466 |
* DroboCare customers are entitled to 24x7 support. Warranty customers are entitled to support during local business hours Monday through Friday.
** Excluding these holidays: January 1 (New Years Day), March 31(Easter Sunday), and December 25 (Christmas Day).
*** English, Chinese, and European regional list.
**** Excluding these holidays for Asia Pacific (APJ): http://www.mom.gov.sg/employment-practices/leave-and-holidays/Pages/public-holidays-2013.aspx
