Technical Support via Online System

Submit your request via our online support system and receive a response within one business day*. To do so, log in to your support account, or create an account.

Technical Support via Telephone

English speaking technical support agents are available to assist DroboCare customers 24 hours a day, 7 days a week.** Local language*** support is available to assist Warranty and DroboCare customers during regular business hours. Contact the regional support center that is open at the time you would like to call.

To expedite your request, we recommend that you submit your request online prior to placing your call. Please note that you will need your serial number to create a support case. When you reach an agent on the phone, provide your case reference number (for example, 141204-000054) or your product’s serial number so that we can expedite your call.

  • Region
  • United States & Canada
  • Asia Pacific****
  • European
  • North American Partners
  • Hours
  • United States & Canada
    Monday – Thursday 06:00 to 19:00 P.T.
    Friday – Saturday 06:00 to 24:00 P.T.
    Sunday – 06:00 to 18:00 P.T.
    GMT – 8
  • Asia Pacific****
    Monday – Friday 09:00 to 17:00 S.G.T.
    GMT +8
  • European
    Daily 09:00 to 18:00 C.E.T.
    GMT 0
  • North American Partners
    Monday – Thursday 06:00 to 19:00 P.T.
    Friday – Saturday 06:00 to 24:00 P.T.
    Sunday – 06:00 to 18:00 P.T.
    GMT – 8
  • Telephone
  • United States & Canada
    1 (866) 426 4280
    1 (702) 514 3643
  • Asia Pacific****
    + 65 6273 9042
  • European
    Local phone numbers
  • North American Partners
    1 (866) 560 6466

* DroboCare customers are entitled to 24×7 support. Warranty customers are entitled to support during local business hours Monday through Friday.
** Excluding these holidays: January 1 (New Years Day), March 31(Easter Sunday), July 4 (Independence Day – Hours: 8am to 6pm CDT), and December 25 (Christmas Day).
*** English, Chinese, and European regional list.
**** Excluding these holidays for Asia Pacific (APJ): http://www.mom.gov.sg/employment-practices/leave-and-holidays/Pages/public-holidays-2013.aspx

Smart storage that grows with you and protects what matters.