DroboCare & Warranty for Drobo Mini, Drobo 5D, and Drobo 5N

The Fastest Way to Get Up and Running Again

With DroboCare, if something goes wrong, we'll send you a replacement Drobo right away, so you'll have it as quickly as possible—even before you send us back your Drobo. We call it "advanced hardware replacement"; we also expedite your shipment and pay for shipping both ways. With the standard warranty, you pay to ship the Drobo to us and wait until we receive your Drobo and ship you a replacement.

Your Business Safety Net

With DroboCare, phone support is available 24x7, starting the day you activate DroboCare until the end of your coverage. With the standard warranty, phone support is provided only for the first 90 days following purchase and is subject to local business hours.

How Does It Work?

To make it simple, there are two options available when you purchase a Drobo Mini, 5D, or 5N:

1. Standard hardware warranty. You get 2 years of standard hardware warranty with the purchase of your Drobo. It's free and you don't have to do anything—but we would like you to register your Drobo to make it easier for us to provide you with the best support.
2. Standard hardware warranty + DroboCare. Purchase DroboCare at any time during your standard warranty period, extend your warranty from 2 to 3 years, get advanced hardware replacement and 24x7 phone support.

For example, if you buy a Drobo Mini or Drobo 5D or Drobo 5N on Jan 1, 2012 you get the 2-year standard warranty. Let's say that during your standard warranty period, you decide to purchase DroboCare to enhance and extend your protection. Two things will happen:

• You will immediately get 24x7 phone technical support and this will extend to the end of your 3-year coverage, that is, until Dec 31, 2015.
• If you experience hardware problems, open a support case and take advantage of advanced hardware replacement until the end of your 3-year coverage.

Trust Your Drobo to DroboCare

DroboCare is available if your product is still under the 2-year standard warranty.¹ The cost for DroboCare is:

• $149 for Drobo Mini
• $169 for Drobo 5D
• $149 for Drobo 5N

	Standard Warranty	Standard Warranty + DroboCare
Term	2 years	3 years; valid from DroboCare purchase date through end of hardware warranty
Hardware Replacement	Hardware exchange or advance replacement —when we receive your Drobo unit, we’ll replace it or, with the hold of a credit card, we’ll advance ship your replacement via standard shipping. In both cases, you pay for shipping your unit to Drobo.	Advanced hardware replacement—as soon as you call, we send a replacement the same day. Next business day (NBD) delivery available in US and select European countries.2 Click here for NBD delivery details. Drobo pays for shipping both ways.
Technical Support	Phone technical support for 90 days from date of purchase	24x7 phone technical support support from date of DroboCare activation3 through the end of your hardware warranty

Buy DroboCare

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NOTES:

• Europe, Middle East, & Africa Region. Visit European Drobo Store or contact your local Reseller. If you need help finding a local Reseller, send a message to EUSales@drobo.com.
• Asia Pacific Region. Please contact your local Reseller. If you need help finding a local Reseller, send a message to APACSales@drobo.com.

If you have trouble purchasing DroboCare, please submit a DroboCare Support Request.

¹ Sold by an authorized Drobo Inc. Reseller and unit is still under standard warranty or currently protected by DroboCare. Terms of renewal may vary by region, please contact your local reseller or Drobo sales office.
² Order must be received by 1 pm local time for same-day shipment. See DroboCare terms for next business day delivery restrictions.
³ DroboCare must be activated within 30 days of DroboCare purchase.