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| DroboCare. Simple, Powerful Protection for Your Drobo Storage. |
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| The DroboCare™ support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo® purchase. In fact, DroboCare gives you more, even during your standard warranty period.¹ |
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| The Fastest Way to Get Up and Running Again |
| With DroboCare, if something goes wrong, we’ll send you a replacement Drobo or DroboPro right away, so you’ll have it in a few days. With the standard warranty, we are able to ship a replacement only after we receive your unit. |
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| Your Business Safety Net |
| With DroboCare, you receive twelve months of phone and web support for your technical issues during local business hours. With the standard warranty, technical support is provided for the first 90 days following purchase. |
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| Trust Your Drobo to DroboCare |
The DroboCare Support program is available if your products are still under standard warranty or currently protected by DroboCare. It can be renewed, one year at a time, as long as the Drobo product you are protecting is still being sold².
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Standard Warranty
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Standard
DroboCare |
3 Year
DroboCare |
Term |
One or two years, depending on product and country |
One year increments |
Three years |
Renewal |
Cannot be renewed |
Can be renewed for one year period as long as the product is still being sold² |
None |
Hardware Replacement |
Hardware repair or exchange — when we receive your Drobo unit, we'll either
repair it or send you a
replacement¹ |
Advanced replacement – when you call, we’ll send your replacement right away |
Advanced replacement – when you call, we’ll send
your replacement right away |
Technical Support4 |
90 days from date of purchase |
12 months technical support |
36 months technical support |
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Buy Now
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| Product³ |
1 Year |
3 Year |
| DroboCare for Drobo³ |
$69
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N/A |
| DroboCare for Drobo FS³ |
$89
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$219
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| DroboCare for Drobo S³ |
$99
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$249
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| DroboCare for DroboPro³ |
$199
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$499
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| DroboCare for DroboElite³ |
$399
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$999
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Additional DroboCare Resources
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DroboCare FAQs
DroboCare Data Sheet
Warranty terms for units purchased prior to Oct. 1, 2009
Warranty terms for units purchased after to Oct. 1, 2009
DroboCare Service Terms & Conditions
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| If you have trouble purchasing DroboCare, please submit a DroboCare Support Request. |
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¹ The terms governing the DroboCare Support program can be found at www.datarobotics.com/support.
² Sold by an authorized Data Robotics, Inc. Reseller and unit is still under standard warranty or currently protected by DroboCare. Terms of renewal may vary by region, please contact your local reseller or Data Robotics sales office.
³ DroboCare must be activated within 30 days of DroboCare purchase.
4 Availability of technical support is subject to local business hours.
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