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DroboCare & Warranty

DroboCare™ is simple, powerful protection for your Drobo storage. The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo purchase. In fact, DroboCare gives you more, even during your standard warranty period.

NOTE: If you have a Drobo Mini, Drobo 5D, or Drobo 5N, click here for DroboCare and warranty.

The Fastest Way to Get Up and Running Again

With DroboCare, if something goes wrong, we'll send you a replacement Drobo right away, so you'll have it in a few days. With the standard warranty, we are able to ship a replacement only after we receive your unit.

Your Business Safety Net

With DroboCare, you receive twelve months of phone and web support for your technical issues during local business hours. With the standard warranty, technical support is provided for the first 90 days following purchase.

Trust Your Drobo to DroboCare

The DroboCare Support program is available if your products are still under standard warranty or currently protected by DroboCare. It can be renewed, one year at a time, as long as the Drobo product you are protecting is still being sold1.

Standard Warranty
Standard DroboCare
3-Year DroboCare
Term
1 or 2 years, depending on product and country
1-year increments
3 years
Renewal
Cannot be renewed
Can be renewed for a period of 1 year as long as the product is still being sold.1
None
Hardware Replacement
Hardware repair or exchange — when we receive your Drobo unit, we'll either repair it or send you a replacement.
Advanced replacement — when you call, we'll send your replacement the same day. Next business day delivery available in US and select European countries.4
Advanced replacement — when you call, we'll send your replacement the same day. Next business day delivery available in US and select European countries.4
Technical Support
90 days from date of purchase.3
12 months of
24x7 technical support
from date of activation.2
36 months of
24x7 technical support
from date of activation.2


Buy DroboCare

Login to support account required.



DroboCare In-Warranty
1 Year 		In-Warranty
3 Year 		Out-of-Warranty
1 Year
Drobo 8-Bay File Sharing Storage
for Business (B800fs) 		$249 $649 $659
Drobo 8-Bay iSCSI SAN Storage
for Business (B800i) 		$349 $849 $1059
Drobo 12-Bay iSCSI SAN Storage
for Business (B1200i) 		$999 $2499 $2699

NOTE:

Additional DroboCare Resources

If you have trouble purchasing DroboCare, please submit a DroboCare Support Request.

1 Sold by an authorized Drobo Inc. Reseller and unit is still under standard warranty or currently protected by DroboCare. Terms of renewal may vary by region, please contact your local reseller or Drobo sales office.
2 DroboCare must be activated within 30 days of DroboCare purchase.
3 Availability of technical support is subject to local business hours.
4 Order must be received by 1 pm local time for same-day shipment. See DroboCare terms for next business day delivery restrictions.

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