Sustaining Software Engineer

Overview

Drobo makes award-winning storage solutions that provide an unprecedented combination of data protection, expandability, and ease of use. Based on the patented and proven BeyondRAIDTM technology, Drobo delivers the best storage experience ever for hundreds of thousands of consumers, professionals, and businesses.

We are looking for an enthusiastic Sustaining Software Engineer to play an integral role in the successful deployment for Drobo’s innovative storage technology. In this role, the candidate must have a strong technical background with the ability work with various storage, system, and network components. They will be joining a small exceptional team responsible for analyzing and resolving product support escalations and working with development, QA and support engineers.

The ideal candidate must be a creative problem solver who likes to break things and have the technical chops to put it back together better than before; be exhilarated when he/she discovers that complicated bug; and be detail-oriented enough that he/she impresses and catches their peers’ attention. He/She will also need to be a fast learner; proactive and self-directed; flexible team player; and knows and cares what our internal/external customers want from our products.

Responsibilities:

• Work closely with technical support engineers on customer escalations to engineering. This often includes reproducing and fixing bugs reported by customers.
• Software development and improvements in field support capabilities such as better diagnostic tools.
• Release firmware updates to existing product line. Includes bug fixes and enhancements to improve product reliability.

Preferred Qualifications:

• 0 – 3 years’ experience.
• Fresh graduates with Bachelors/Masters degree in Computer Science.
• Excellent C, C++ programming skills.
• Familiarity with Windows, Mac and Unix environments.
• Understanding of storage related concepts.
• Understanding of networking protocols and technologies.
• Solid debugging skills.
• Excellent problem solving skills are a must.
• Excellent communication skills with a customer centric sensitivity.
• Must be very effective working under a high degree of multi-tasking.

Drobo Benefits:

• Competitive Base Salary and Incentive (Stock Option) plan
• Comprehensive benefit plan
• 100% Medical, Dental, and Vision Coverage
• Unlimited Vacation Plan