As a Tier 3 Support Escalation Engineer you are the final escalation point for end customers and Drobo partners experiencing unusual and unique Drobo technical issues. You will use your superior customer service skills to bring ease and peace of mind to our customers while they wait for you to provide them with a solution or acceptable workaround. You will use your finely tuned troubleshooting skills to thoroughly understand and quantify the problem. Your attention to detail and clear communication skills will be put to good use as you document and escalate the problem to Drobo’ s Sustaining Engineering. Your natural ability to multitask and strong sense of urgency will prove useful in this high pace “start-up” environment where several things are a priority and must be done NOW. Your 5-10 years of delivering excellent technical support in the high-tech industry has made you incredibly efficient at resolving cases that you immediately gain popularity with your A-player coworkers. Your good sense of humor and easy going “sure I can help” attitude will help you fit in with Drobo’s worldwide support team.