I am excited to share with all of you the progress that Drobo has made over the last year and give you some insight as to what is coming in 2016. Last year was a transformational year for Drobo. The company was acquired by an investor group that included me and some other members of management as well as financial backers who are longtime Drobo enthusiasts!
Drobo has a rich tradition of technology innovation focused on developing products that are easy to use. However, over the past several years that tradition of innovation has been held back by some operational challenges at the company.
I have spent the last several months traveling the world and meeting our customers, fans, and partners face-to-face to talk about Drobo. It still shocks me to see how emotionally attached everyone is to the Drobo brand and how much they want us to succeed in the marketplace. Only because I am wearing my Drobo t-shirt or baseball hat, people have stopped me in hotels and at airports to talk about their Drobos. When they find out I work for the company, they tell me about the multiple Drobos they own, how much they love using their Drobo, and how Drobo has saved them from failed disk drives. There are so many great stories!
More importantly, I have also heard constructive feedback on how Drobo can do better. I often hear that we need to fix customer support. I take this feedback very seriously. We have already made some changes and I promise that we will be making more improvements in the coming quarters to fix the customer support experience.
Here are some of the highlights from the last several months:
Here are some of the things to look forward to in 2016:
It’s with great pride that I can say we have made tremendous progress over the last eight months. That said, there is always room for improvement and we will be working hard to make it happen. The team here at Drobo is extremely passionate about our customers and how you use our products.
I look forward to updating everyone on our progress regularly.
Thanks for your support,
Mihir H. Shah
Smart storage that grows with you and protects what matters.