DroboCare™
DroboCare is simple, powerful protection for your Drobo storage. The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo purchase. In fact, DroboCare gives you more, even during your standard warranty period.
Buy DroboCare Login to support account required.
Get Running, Fast
Drobo products are engineered to the highest standards, but occasionally something goes wrong and that’s when we kick into high gear. Your standard warranty entitles you to receive a replacement Drobo following receipt of your failed unit. But with DroboCare, we’ll send the replacement unit right away, so you’ll have it in just a few days.
Extended Support
Drobo’s standard warranty provides 24×7 technical phone support for the first 90-days following purchase. But with DroboCare, you receive 24×7 technical phone support with your extended plan. Web Portal support and many other online benefits are also provided.
Migration Assistance
If you buy a new Drobo product, we will provide migration assistance from an older Drobo product while you are covered by the initial 90-day DroboCare. Extended migration assistance is also provided to users that purchase a one year DroboCare support plan.
When it comes to upgrading your Drobo to a larger or newer version, you have several options. Please use the Supported Disk Pack Migrations chart to see how you can upgrade from your existing Drobo.
Migration Kit
As a member of DroboCare, we will provide assistance moving data around when problems occur. We will send you a Migration Kit, allowing you to safely relocate your data, while we attempt to restore your Drobo. The Migration Kit consists of a Drobo loaded with HDD’s and cables for connectivity.
DriveSavers Data Recovery Service Plan
Drobo and DriveSavers have partnered together to provide all Drobo storage arrays with a free first 90-day Data Recovery Service Plan in case of accidental data loss. Be extra prepared for the unimaginable and protect against flood, fire, or multiple drive failures if dual disk redundancy was not selected. Sign up at www.drivesavers.com/drobo within 15 days of purchase of your Drobo product.
4Login to support account required. Buy Drobocare
NOTE:
- Europe, Middle East, & Africa Region – Contact your local Reseller. If you need help finding a local Reseller, send a message to EUSales@drobo.com.
- Asia Pacific Region – Please contact your local Reseller. If you need help finding a local Reseller, send a message to APACSales@drobo.com.
Additional DroboCare Resources
- DroboCare FAQs
- Warranty terms for units purchased prior to Oct. 1, 2009
- Warranty terms for units purchased after Oct. 1, 2009
- DroboCare Service Terms & Condition — United States & Canada
- DroboCare Service Terms & Conditions — APAC
- Drobo End User License Agreement and Standard Warranty
If you have any trouble purchasing DroboCare, please submit a DroboCare Support Request.
1 Sold by an authorized Drobo Inc. Reseller and unit is still under standard warranty or currently protected by DroboCare. Terms of renewal may vary by region, please contact your local reseller or Drobo sales office.
2 DroboCare must be activated within 30 days of DroboCare purchase.
3 Availability of technical support is subject to local business hours.
4 Order must be received by 1pm local time for same-day shipment (weather and product availability permitting).
5 Prices applicable if bought with in original standard warranty.
Smart storage that grows with you and protects what matters.
