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Capacity and Performance

Extended Support

The DroboCare support program extends your peace of mind beyond the standard warranty term with phone and email support included with your Drobo purchase.

Buy DroboCare

Capacity and Performance

DroboCare

Drobo’s are built with the highest quality and designed to be one of world's simplest storage boxes, but with any kind of technology things sometimes do not work as they should. If this should ever happen Drobo’s got you covered.

Standard DroboCare (2 years)

All Drobos come with 2-year Standard DroboCare warranty and the first 90 days include Advanced Support. The Standard DroboCare warranty covers email support and if needed Standard Hardware Replacement.

Premium DroboCare (5 years)

Simply add Premium DroboCare to your Standard DroboCare warranty (within the first 2 years) and relax in the knowledge that you will have uninterrupted coverage from your date of purchase.

DroboCare can be purchased as 3 or 5 year plans (That take effect from the date of purchase)

Note: DroboCare does not cover hard drive replacements.
Rescue Kit

How Does It Work?

If you purchase a 3 or 5 year Premium DroboCare warranty plan, it will upgrade your Standard DroboCare warranty to Advanced Support. (That takes effect from the date of purchase) Note: The 3-year DroboCare can be extended at 1-year increments thereafter up to 5 total years.

Migration Assistance

If you buy a new Drobo product, we will provide migration assistance from an older Drobo product while you are covered by the initial 90-day DroboCare warranty. Extended migration assistance is also provided to users that purchase a 3 or 5 year DroboCare support plan. When it comes to upgrading your Drobo, you have several options. Please use the Supported Disk Pack Migrations chart to see how you can upgrade from your existing Drobo.
Rescue Kit

Migration Kit

As a member of DroboCare, we will send you a Migration Kit if a problem occurs; allowing you to safely relocate your data, while we attempt to restore your Drobo. The Migration Kit consists of a Drobo loaded with HDD’s and cables for connectivity.

Out of Warranty

If the Drobo is out of warranty, we still have some options for you.
  1. Troubleshooting through knowledge base articles.
  2. Helpful quick videos on our Drobo YouTube Support page.
  3. Seeking the answers from other Drobo Owners in our Community Forums.
  4. You may be able to purchase DroboHelp, it allows you create a support ticket to have an agent diagnose the issue. For more information visit our FAQ on DroboHelp.
To check the warranty status of the Drobo, the Drobo must be registered. Once registered click here to login and select the Drobo you wish to check the status on.
Capacity and Performance

Extended Support

The DroboCare support program extends your peace of mind beyond the standard warranty term (up to 3 years) with phone and email support included with your Drobo purchase.

Buy DroboCare

DroboCare

Drobo’s are built with the highest quality and designed to be one of world’s simplest storage boxes, but with any kind of technology things sometimes do not work as they should. If this should ever happen Drobo’s got you covered.

Standard Hardware Warranty (2 years)

All Drobos come with 2-year Standard DroboCare warranty and the first 90 days include Advanced Support. The Standard DroboCare warranty covers email support and if needed Standard Hardware Replacement.

Premium DroboCare (3rd Year)

Simply add Premium DroboCare to your Standard DroboCare warranty (within the first 2 years for up to a total of 3 years) and relax in the knowledge that you will have uninterrupted coverage from your date of purchase.

DroboCare can be purchased with Standard Hardware warranty (That take effect from the date of purchase)

Note: Standard Warranty/DroboCare does not cover hard drive replacements.
Capacity and Performance
  • DroboCare Comparison Plans
  • Email Support
  • Phone Support
  • Migration Assistance1
  • Advanced Hardware Replacement2
  • Standard Hardware Replacement
  • Migration Kit2
  • Standard Hardware Warranty (2 Year)
  • Premium DroboCare
  • First 90-days
  • First 90-days 1
  • 1
  • First 90-days
Note: You must register your Drobo to activate support.

1. Per Migration guidelines Here

2. Migration Kits can be provided with a credit card deposit. (refunded when unit and drives are received)

Buy DroboCare
Rescue Kit

How Does It Work?

If you purchase a DroboCare warranty plan, it will upgrade your Standard Hardware warranty to Premium DroboCare. Note: The Premium DroboCare can be extended up to 3 total years. (That takes effect from the date of purchase)

Migration Assistance

If you buy a new Drobo product, we will provide migration assistance from an older Drobo product while you are covered by the initial 90-day DroboCare warranty. Extended migration assistance is also provided to users that purchase a DroboCare support plan. When it comes to upgrading your Drobo, you have several options. Please use the Supported Disk Pack Migrations chart to see how you can upgrade from your existing Drobo.
Rescue Kit

Migration Kit

As a member of DroboCare, we will send you a Migration Kit if a problem occurs; allowing you to safely relocate your data, while we attempt to restore your Drobo. The Migration Kit consists of a Drobo loaded with HDD’s and cables for connectivity.

Out of Warranty

If the Drobo is out of warranty, we still have some options for you.
  1. Troubleshooting through knowledge base articles.
  2. Helpful quick videos on our Drobo YouTube Support page.
  3. Seeking the answers from other Drobo Owners in our Community Forums.
  4. You may be able to purchase DroboHelp, it allows you create a support ticket to have an agent diagnose the issue. For more information visit our FAQ on DroboHelp.
To check the warranty status of the Drobo, the Drobo must be registered. Once registered click here to login and select the Drobo you wish to check the status on.

Additional DroboCare Resources

If you have any trouble purchasing DroboCare, please submit a DroboCare Support Request.